Developing critical business skills for the leaders of tomorrow
HSBC is one of the world’s largest banking and financial services organisations serving some 48 million customers. As a result of succession planning, HSBC’s Commercial Banking division wanted a process in place for developing the next generation of senior leaders.
Having experienced first hand the value of executive coaching, the sponsor was keen to explore this option for developing the high performers who were perceived to be lacking in some critical business skills. Catseye were approached to offer a solution.
An initial consultation process was carried out to link skills development with personal and business outcomes. This gave all stakeholders more clarity on where to focus their efforts and so maximise returns. The answer laid in a blend of 1- to-1 executive coaching and small group sessions for theory input and skills practices over a defined 6 month period. This blended approach also catered well for busy professionals, accommodating different locations, availability and learning preferences.
To ensure rigour, all participants had to have an internal sponsor for their coaching, whilst the skills practice sessions involved other senior business stakeholders providing input and feedback.
Early stage contracting between the Catseye executive coach, the sponsor and the coachee made it easy to support and monitor progress. Coaches worked on skills relevant to them, including: decision making, personal impact, negotiation, working through others and managing senior stakeholders amongst others.
Across coaches a significant improvement in leadership performance was noted, with results being recognised by the business in the form of promotions and additional career opportunities. The gap in succession planning was plugged.