Embedding leadership skills sessions into quarterly ‘all hands’ meetings
The Client
Silicon Valley Bank is a leading US tech funder helping innovators, enterprises and investors move forward. The UK team at SVB work closely with their European, US and Chinese colleagues to deliver a world-class service across their network.
The Brief
SVB is committed to develop its people and to equip individuals with the mindset and skills to help them excel in their roles. Catseye were invited in to help a cross-functional team to identify and develop critical business skills.
The Solution
Early discussions with key SVB stakeholders explored the business outcomes hoping to be achieved as a result of our involvement. This was then linked back to the skills that would need to be developed to deliver on these outcomes.
It was decided to embed a workshop into their pre-existing quarterly “all hands” meeting – this would provide a clear link between the business agenda and better leadership skills. Prior to this an online survey went out to everyone to foster engagement as well as pinpoint their individual needs. Catseye supported functional heads to be strongly involved in the setup, delivery and follow-up to the workshops, ensuring that a high level of accountability was established and retained within the business.
The Results
The key business stakeholders noticed changes in behaviours even before the workshops due to the deployment of the online readiness tool. The involvement of Function Heads in running the workshops and supporting the change effort in the following period helped to deliver a significant and sustained change in behaviours, including:
Better team communication
Greater influencing outcomes
A recognisable lift in personal confidence
Stronger sense of identify between and across teams